Return Policy

We offer a 30-day return window. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it – unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at contact@lyovee.com.
Please note: Returns must be sent to the return address provided via email.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at contact@lyovee.com.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and make it right.

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Exceptions / Non-Returnable Items

Some items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, or plants)

• Custom products (e.g., special orders or personalized items)

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

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Exchanges

The fastest way to get the item you want is to return the one you have. Once the return is accepted, make a separate purchase for the new item.

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European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days without providing a reason.
As stated above, the item must be in the same condition you received it – unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

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Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember: it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at contact@lyovee.com.